Kids Clothing

We want you to shop with complete confidence. At Heleina Amelié, we want every purchase to feel easy and worry-free. If something isn't right with your order, our team is here to make the return process as simple and straightforward as possible.

30-Day Easy Returns

Changed your mind or not completely satisfied with your purchase? No worries. You can request a return within 30 days of receiving your order.

Simply contact us at hello@heleina-amelie.com with your order number and let us know why you'd like to make a return. Our team will guide you through the process and provide the return address and simple next steps.

Please contact us before sending your item back so we can make sure your return is properly processed. Returns sent without prior approval may not be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or not as expected, please let us know within 14 days of receiving your order. We'll be happy to help with a replacement or return.

To get started, simply email hello@heleina-amelie.com with:

Your order number
A brief description of the issue
Clear photos showing the damaged or defective item

Our customer care team will review your request and get back to you with the next steps as quickly as possible.

Easy Return Process

We believe returns shouldn't be complicated. Once your return is approved, we'll provide you with the information you need to send your item back. Please wait for our confirmation and return instructions before shipping your package.

No complicated forms. No guessing where to send your return. Just contact us, and we'll guide you through it.

Return Address

Please do not send your order to an address listed on the package or elsewhere on our website. Your return address will be provided by our customer support team once your return request has been approved.

Order Cancellations

Changed your mind right after placing your order? We understand.

You may request to cancel your order within 12 hours of placing it. Simply contact us as soon as possible at hello@heleina-amelie.com with your order number.

We'll do our best to accommodate your request. However, cancellations requested after the 12-hour window cannot be guaranteed, as your order may already have been processed or shipped.

Shop with confidence. If you need help with your order, we're here for you.